Full details of our charges are set out in our standard Client Agreement. Our fees will always be completely transparent and will always be fully disclosed in advance. Nothing hidden and no nasty surprises.
We always aim to be fair. We will give freely of our time and expertise, within reason, so long as our good nature is not abused. We want you to feel able to contact us with your queries and concerns without thinking that we will send you a bill for answering the phone or replying to an e-mail.
Why are we prepared to do this? Many reasons:
Trust and goodwill are fundamental to our business.
We recognise the value to most people of having a reliable “go to” source of information and knowledge.
We recognise our social responsibility to help people get the basics right and avoid costly mistakes.
We despise the predatory and sales-driven nature of so many online resources.
We are all about relationships rather than transactions.